Real Voices. Real Experience. Global Hospitality.

In this episode of FirstImpress Global, we sit down with Stephan Krause, General Manager at Sofitel Shanghai and a member of Accor’s Global Brand Advisory Board, whose career spans luxury icons like Pullman, Sofitel, and the broader Accor network. We unpack what it really means to lead with intention in today’s fast-evolving hospitality world — from reimagining service culture and hotel performance to shaping unforgettable guest journeys both on-site and online. Stephan shares insight into: The first things he evaluates as a newly appointed GM How storytelling and online UX can elevate a hotel’s identity The power of guest-centric decision-making in luxury Advice for young people pursuing a global career in hospitality Whether you’re a future hotelier or simply fascinated by luxury travel, this episode offers a masterclass in leadership, branding, and purposeful growth from someone who’s done it all — across continents and cultures.

In this episode, General Manager of Jumeirah Hotels in Dubai Jan Valasek shares his experience of managing hotels from the Caribbean to Dubai. With over a decade of experience managing award-winning properties, he brings a truly global perspective on what it takes to create unforgettable guest experiences — both online and on the ground. Whether you're passionate about travel, interested in hospitality careers, or just curious how the world’s top hotels are run — this episode offers an inspiring look behind the scenes!